online help and performance support—

a majority of today's employees rely on the computer, internet and intranet to provide them with the latest business information and to assist them in the performance of their jobs. and, they expect that information and assistance to be correct and immediately accessible.

online help and performance support systems are a blend of high–tech software and human performance elements that enhance job performance.  computerized systems and software tools enable support alternatives not possible just a few years ago. 

cpt t&d has the experience and expertise to design and develop online help and performance support for business procedures, software systems, and process management.  properly designed, the support tool can deliver not only immediate task support, but a truly individualized learning experience guided by the user. 

key elements of online help and performance support—

		help or support is provided to users on-the-job at the time of need, rather than in advance of need in the form of training.
		help / performance support may supplement training and reference material. it rarely replaces it.
		training and help / performance support are complementary. they combine to provide a complete performance support solution.
		the help files can reside on the user's pc, be accessed via the internet or corporate intranet, or delivered on a cd rom.
		the help provides support for users as they
			learn new software tools or get a refresher,
			carry out procedural tasks or implement new procedures, or
			work at infrequently performed tasks.
		performance support tools can provide help, plus
			provide additional coaching, tutoring or training,
			automate repetitive tasks, or
			provide suggestions, feedback and information on the fly.

click here to see an example of web-based online help!

click here to see an example of stand-alone online help!

benefits of supporting training with online help / performance support—

		training is supported after the fact, ensuring transfer of training to the job.
		training can be started in the classroom or delivered via computer, then completed on the job.
		decision support can be provided at the time of need.
		support can be provided for newly automated business processes, new technology installations, and many other organizational support projects.

more information—

for more information, e–mail information@centerpt.com

or phone the cpt t&d administrative office at—
voice: (480) 948–3100
fax: (309) 273-6964

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