cpt training & development offers custom training and
documentation solutions that will support and improve your organization's human
performance. cpt t&d uses proven project management processes and instructional /
documentation design methodologies to develop value-added training, documentation and
performance support tools.
we would like a chance to show you why our custom developed
products can help your organization.
below are questions frequently asked by people inquiring about our
company. we believe our responses will provide you with insight to our company's
capabilities and integrity.
thank you for visiting our site.
what services can cpt
what is the risk of outsourcing a
training or documentation project?
actually, there are three areas of risk. when you outsource a
project there is always a risk to project completion, to project quality, and to security
of your intellectual property.
cpt t&d has extensive experience in project
management of training and documentation projects. we use common project management
practices and principles that lead projects to successful completion. we are confident
we can design and develop materials, for both large and small projects, using the
appropriate level of formality and flexibility required to see a project come in on-time
and within budget. our use of effective communication and leadership skills drive projects
to completion with a level of service our customers trust and appreciate.
we know that quality is defined by the customer. but, we
believe you will agree that quality training and documentation:
- meets the needs of the business,
- adheres to proven methodology,
- is accepted by all who encounter it, and
- is professional in appearance.
before embarking on the project's design, we take time to
verify with the customer that all business needs the project is suppose to support have
been identified. we also make an all-out effort to identify possible constraints the
project may encounter and either suggest or implement solutions to eliminate those
constraints. we incorporate thoroughly researched techniques to insure the program or
material is accurate and presented in the most effective, professional manner.
cpt t&d has worked with many organizations that
require non-disclosure agreements. we will maintain total confidentiality with you
and your organization's valuable intellectual property. if necessary, we will work onsite
with your systems. we use the latest encryption technology and create secure communication
protocols to ensure your security is not compromised.
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why use a vendor instead of
the answer depends on your circumstance. here are a few
reasons our customers have shared with us.
"we have an internally developed software program
that is scheduled to be deployed at the end of this quarter. we have to get our people
trained on how to use this program as it is being deployed. we don't have the
training development resources to support the deployment."
"our training people insist they will not start
development until they have conducted a needs assessment, which they say will take at
least two months. how much assessment do they need? only a handful of people here know how
to do this."
"the training manager says they are booked solid for
two quarters and will not be able to accommodate us unless we get permission to bump
someone else's project."
"the training group will develop web-based
materials, but they need four to six months to finish a project. we can't wait that
"our experts don't have time to develop the software
and the business process training we need."
"our finance people have compared the cost of
internal to vendor developed training and it pays to outsource at least 30% of the
development, similar to the reason why we use contractors in our manufacturing."
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how can cpt t&d
develop training or documentation in an area they have no content expertise in?
we start answering this question by asking another. would
you attempt to write and submit legal papers without the aid of a lawyer? unless you are a
lawyer yourself, probably not. a lawyer spends years learning the law and how the judicial
system works, then develops the skills required to apply that knowledge.
the same perspective is what makes cpt t&d unique.
cpt t&d associates have spent years studying adult learning theories, modern
instructional methodologies and technologies, the instructional systems design (isd)
model, project management philosophies, and on... and on... and on. more importantly, as
each project brings its own unique needs, our experience has allowed us to develop the
skills required to effectively apply that knowledge to each particular project.
from our experience we have developed a highly effective
process for teaming with an organization's internal experts. in systematic collaboration
with your experts, we will design and develop effective, efficient training programs and
documentation. cpt t&d has developed training and documentation with subject content
ranging from basic motorcycle maintenance to operation of mutli-million dollar machinery
to concepts dealing with advanced physics.
our business is built around the fact that we create
instructionally sound training and user-friendly, accurate documentation -- no matter what
the subject might be.
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how do organizations work
with cpt t&d?
cpt t&d has worked with government agencies,
non-profit organizations, high-tech manufacturing, and airlines just to name a portion of
the workforce we have supported. our systematic approach allows us to come up-to-speed
quickly on your training or documentation projects. we ensure from the start that your
project expectations, assumptions and specifications are documented.
find out what cpt t&d can do for you by contacting us
at email@example.com or calling our
office at 480-948-3100.
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what services can cpt t&d provide?
cpt t&d areas of expertise include:
training design and development
documentation design and development
online help and performance
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for more information, email firstname.lastname@example.org
or phone the cpt t&d administrative office at
voice: (480) 9483100
fax: (309) 273-6964
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